FREE UK DELIVERY FOR ORDERS OVER £70 | FREE INTERNATIONAL SHIPPING ON ORDERS OVER £200

TERMS AND CONDITIONS

Welcome to awra hijabs ltd online terms and conditions. We encourage our customers to read through the stated terms before placing an order. By using this website/or placing an order, you are agreeing to our terms and conditions and are therefore legally bound in agreement. Our company awra hijabs ltd reserves the right to update and / or alter our terms and conditions any time without notice. It it therefore the customers responsibility to ensure it has been read through carefully. 

All photography and content featured on this website, are all intellectual property that is owned, controlled or licensed by/to awra hijabs ltd. This website is solely for your personal use and not for commercial use. It is prohibited for any content on this website to be used for other than personal and non-commercial purposes without prior written permission by awra hijabs ltd. Legal action will be taken against any individual or organisation who replicates or uses any material from awra hijabs ltd without our consent.

awra hijabs ltd aims to display and present images of each product in the exact fashion in which they appear in real life. Due to monitors settings varying, the colours may therefore differ slightly, or in some cases, greatly. awra hijabs ltd can not therefore be held responsible or guarantee the item will be the exact same colour as shown on our shoppers monitors settings. Great care has been taken to ensure that each hijab or garment has been accurately measured, photographed and described. awra hijabs ltd is of course happy to help with any concerns customers have.

All order placed at awra hijabs ltd are dealt with separately and can not be combined with another order once it has been placed.

No payment details are held by awra hijabs ltd.

If an item our customer has purchased is out of stock, the customer will be notified by awra hijabs ltd via the email, provided at checkout, and offered an alternative item if available or a refund. If awra hijabs ltd fails to receive a response within 24hours, we will refund the item. During busy periods, the item will be refunded without notification.

awra hijabs ltd will ask for photographic evidence when customers have received a damaged/faulty/wrong item. awra hijabs ltd will then take appropriate measures to fix the problem for the customer.

Customers who conduct themselves in a rude or abusive manner, will not be dealt with by awra hijabs ltd. We will always be happy to help and solve issues that any customers may have. Rude/abusive/threatening behaviour will not be tolerated by the team, at all. 

awra hijabs ltd is not in control of delivery times. Once orders have been dispatched, they are in control of the courier used only. We will do everything possible to ensure your order arrives on time. Please email us with any concerns or questions, we are always happy to help with any issues.

We use Royal Mail/ParcelForce/FedEx/UPS to deliver orders unless otherwise requested by the customer, we are happy to use other services. The cost will need to be covered by the customer.

We are not responsible for orders not reaching the destination if correct addresses are not provided by the customer. It is customer responsibility to provide the correct shipping details. Orders will not be refunded by awra hijabs ltd if incorrect information is provided at checkout.

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Delayed orders in the post will be dealt with by awra hijabs ltd.

Customers who fail to reply to emails regarding their orders, AWRA holds the right to make a decision regarding their order after 48 hours of no response. This includes situations regarding refunds.

Terms and conditions for awra hijabs ltd still apply to customers who have been issued invoices. It is the customers responsibility to ensure they read and comply to these terms before making a payment.

awra hijabs ltd offers a 14 working day returns policy. Customers who exceed the time limit provided and request a refund will not be issued a refund. They will be billed an additional invoice to return their parcel to them. Failure to pay the invoice will result of the parcel being discarded by awra hijabs ltd.

Each customer is legally bound to awra hijabs ltd terms and conditions when making a payment and are therefore accepting/understanding our 14 working day refund policy. It is the customers responsibility to read our refund policy before making a purchase.

awra hijabs ltd does not offer exchanges.

awra hijabs ltd reserves the right to amend model numbers at any given time. It is the customers responsibility to make sure they are happy with the description of the item before ordering. 

Gift vouchers that are issued by awra hijabs ltd can be used at checkout. We reserve the right to cease the time limit set on a gift voucher due to circumstances such as a rebrand or a new website design. We will notify customers several months in advance to ensure all customers have a fair timeframe in which to spend their vouchers. 

Any parcels returned to our designated office due to an incomplete/incorrect address, the cost of postage will not be refunded by awra hijabs ltd under this circumstance.

awra hijabs ltd will only refund via the original method of payment.

ALL prices include VAT

REG VAT NO: 249266380

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