RETURNS POLICY
AWRA HIJABS LTD is dedicated to providing you with great service. If for any reason you are not 100% happy with your order, you are welcome to contact us to discuss the issue or you can return the item(s) back to us within 14 working days of your order being received. Our team are always happy to help with any queries, please do not hesitate to contact us.
RETURNS ADDRESS:
AWRA HIJABS LTD (D23)
8 Advent Way
London N18 3AF
United Kingdom
Customers may post their parcels or return their parcel to the returns address in person. AWRA does not cover delivery costs. This is customer responsibility. Parcels MUST be handed to a member of staff in reception, so AWRA can be contacted of its return, in order for you to receive your refund.
We are not liable for any missing parcels, so please keep your receipt for returns.
All items are to be returned with:
- original tags still attached
- original packaging
- in re-saleable condition
- your order number
Any items which show signs of wear such as makeup stains, marks, holes in the fabric, missing elements or perfume will not be issued a refund. It is the customers responsibility to ensure all items are returned as requested by AWRA.
Any torn, stained or damaged items in transit due to poor packaging will not be refunded.
If a faulty item has been received, please contact us immediately and we will assist you further. Faulty products can be exchanged for the same item (subject to stock), refunded or issued a store voucher. The options offered to each customer will be based on each individual circumstance and is at the discretion of the team. The matter however will be dealt with by us.
Discount codes are only valid at checkout upon purchase.
Items that have been purposely damaged will not be accepted or issued a refund.
Refunds are issued within 7 working days of receiving the item(s) using the same method of payment.
Items returned to our offices that are missing tags, packaging or labels, will not be refunded. Customers are liable for delivery fees to have their items returned to them. Failure to do so gives AWRA the right to dispose of the items. We allow up to 7 days for invoices to be paid for customer redelivery, before we dispose of any items.
Postage for returns are non-refundable.
Underpaid postage costs will not be paid by AWRA so please ensure the correct amount has been attached to the parcel. Failure to do so will result in the item being sent back to the customer by the courier and it having to be re-sent all over again - meaning, more costs for the customer. Please take care when returning items.
Clearance items are non-refundable.
OVERSEAS RETURNS
From 1st January 2021, the UK will leave the EU.
Customers have 14 working days to return any item(s).
Once received, we will issue you a refund within 7 working days. Postage and packaging costs will not be refunded.
Parcels that are returned to us due to unpaid customs tax, incorrect shipping addresses or delivery refusals will be refunded. AWRA will not refund delivery charges. International orders over £150 that qualified for free delivery that are returned under these circumstances will have delivery costs deducted from the total amount of their returned parcel.
AWRA will need to be contacted within 3 working days of any faulty items received.
Please note that overseas returns must state on the CN22 that the items in the package you are sending back are for a return/refund. AWRA HIJABS LTD does not pay or cover any custom charges. This will result in your parcel being returned to you and lost money spent in postage for the customer.
If you have any questions regarding returns, please contact us at info@awra.co where a member of our team will be happy to assist you further.