TERMS AND CONDITIONS
A) Company Details
A1) Awra Hijabs Ltd is registered as a Private Ltd Company in England and Wales, registration number 10662592.
AWRA HIJABS LTD
Suite 412, Gilmoora House
57-61 Mortimer St
London W1W 8HS
A2) Our trading hours are Monday to Friday, 9:00am to 4:00pm. Please note that these hours may vary during Ramadan, Eid Ul Fitr, Eid Ul Adha and other national Public Holidays as observed in England and Wales
B) Ordering via our website
B1) By using this website and or placing an order, you are agreeing to our terms and conditions and are therefore legally bound in agreement.
B2) Awra Hijabs Ltd reserves the right to update and or alter our terms and conditions any time without prior notice. It is therefore the customers responsibility to ensure it has been read through carefully.
B3) All photography and content featured on this website, are all the intellectual property that is owned, controlled or licensed by and or to Awra Hijabs Ltd. This website is solely for your personal use and not for commercial use. It is prohibited for any content on this website to be used for other than personal and non-commercial purposes without prior written permission by Awra Hijabs Ltd. Legal action will be taken against any individual or organisation who replicates or uses any material from Awra Hijabs Ltd without our consent.
B4) Awra Hijabs Ltd aims to display and present images of each product in the exact fashion in which they appear in reality. Due to monitors settings varying, the colours may therefore differ. In some instances the difference may be more substantial than in others. Awra Hijabs Ltd cannot therefore be held responsible and or guarantee that the item purchased will be the exact same colour as shown on our shoppers monitors settings. Great care has been taken to ensure that each hijab or garment has been accurately measured, photographed and described. Awra Hijabs Ltd is of course happy to assist with any concerns that customers may have.
i) All orders placed with Awra Hijabs Ltd are processed individually. Orders can sometimes be combined by our warehouse for convenience if it is being dispatched to the same shipping address. The difference in delivery cost will not be refunded.
ii) Awra Hijabs Ltd will not cancel any orders that have been placed for longer than 1 hour. Customers must email the team within a 1 hour timeframe once their order has been placed if they wish to cancel. Customers will be charged a 3% fee on orders cancelled after an hour.
iii) Order cancellations are not possible during busy sale periods. Customers should be sure of purchasing before placing an order.
B6) No payment details are held by Awra Hijabs Ltd.
B7) Customers who fail to respond to emails regarding their orders, AWRA reserves the right to make a decision regarding their order after 48 hours of no response. This includes but is not limited to refunds.
B8) Terms and conditions for Awra Hijabs Ltd still apply to customers who have been issued invoices. It is the customers responsibility to ensure they read and comply to these terms before making a payment.
B9) Awra Hijabs Ltd offers a 14 working day returns policy. Customers who exceed the time limit provided and request a refund will not be issued a refund. This does not affect your statuary rights. They will be billed an additional invoice to return their parcel to them. Failure to pay the invoice will result of the parcel being discarded by Awra Hijabs Ltd.
B10) Each customer is legally bound to Awra Hijabs Ltd terms and conditions when making a payment and are therefore accepting/understanding our 14 working day refund policy. It is the customers responsibility to read our refund policy before making a purchase.
B11) Awra Hijabs Ltd does not offer exchanges.
B12) Awra Hijabs Ltd reserves the right to amend model numbers at any given time. It is the customers responsibility to make sure they are happy with the description of the item before ordering.
B13) Gift vouchers that are issued by Awra Hijabs Ltd can be used at checkout. We reserve the right to cease the time limit set on a gift voucher due to circumstances such as a rebrand or a new website design. We will notify customers several months in advance to ensure all customers have a fair timeframe in which to spend their vouchers.
B14) Any parcels returned to our designated office due to an incomplete/incorrect address, the cost of postage will not be refunded by Awra Hijabs Ltd under this circumstance.
B15) Awra Hijabs Ltd will only refund via the original method of payment.
B16) ALL prices include VAT
C) Refunds and Returns
C1) If an item our customer has purchased is out of stock, the customer will be notified by Awra Hijabs Ltd via the email contact details which you provide at the checkout stage, and offered an alternative item (if available) or a full refund.
C2) If Awra Hijabs Ltd fails to receive a response within 24hours, we will refund the item. During busy periods, the item will be refunded without notification.
C3) Clearance items are significantly discounted and are therefore not returnable or refundable. Customers are made aware of this term on each product listing page that is in clearance. By continuing to purchase a clearance item, the customer has been fully informed that it is not returnable and is therefore legally bound to Awra Hijabs Ltd terms and conditions.
C4) Parcels refused by customers due to customs and duties tax will have their shipping charges deducted from their returns total once their parcel has been returned to AWRA HIJABS LTD premises. Customers should only place an order if they are prepared to pay customs and duties. Lost parcels will not be refunded, as the customer refused the parcel. It is customer responsibility to ensure the parcel reaches AWRA HIJABS LTD for a refund.
D) Customer Service
D1) Awra Hijabs Ltd will do their upmost to respond to any customer enquires as soon as possible.
D2) Awra Hijabs Ltd operate a “Zero Tolerance” policy to customers who conduct themselves in a rude or abusive manner. Such customers will not be dealt with by Awra Hijabs Ltd. We will always do our upmost to resolve any issues that any customers may have. Rude/abusive/threatening behaviour will not be tolerated by the company.
D. Damaged or defective goods and returns
D1) Awra Hijabs Ltd will ask for photographic evidence if a customer states that they have received a damaged/faulty/wrong item. Awra Hijabs Ltd will then take appropriate measures to resolve the issue for the customer. We will supply goods that are free from defects in materials.
D2) Please ensure that you inspect the goods when you receive them for any defects or damage. If any damage or defects are discovered, please ensure that you inform us immediately.
D3) Any cost incurred in the return of the product will be assessed and agreed at the time, and either party may be required to pay postage costs based on the nature of the return.
D4) We must be notified of any damaged or defective goods within 24 hours via email
E1) We inspect all goods thoroughly before packaging and shipping.
E2) We will endeavour to acknowledge all questions and or queries within maximum period of 48 hours, from Monday to Friday from 9:00am to 4:00pm
E3) Delivery timescales can vary between 1 and 7 working days (based on the delivery option you have selected).
E4) Orders received on weekends, these will not be processed until the Monday, unless the Monday is a Bank Holiday. Orders placed on a Bank Holiday or over a prolonged public holiday period, will not be processed until the next working day.
E5) Depending on the courier used, a signature may required on delivery. If there is nobody available to sign for the delivery, the carrier will leave a card instructing the customer how to arrange re-delivery or collection of any goods. Alternatively, if the you have supplied a contact telephone number, the carrier may contact you via SMS or call you in order to either provide an update with respect to the delivery and or if the customer was not available, then to possible reschedule the same. It is then the customers’ responsibility to contact the carrier to arrange for redelivery or collection.
E6) Awra Hijabs Ltd shall not be liable for any loss of business, including loss of profits (whether direct or indirect), business data, revenue, goodwill, or incidental, or
consequential loss that you may suffer as a result of customers not being available to sign for and or not rearranging delivery and or collection.
E7) We aim to deliver product(s) to you within the timeframes indicated, however we;
A) Cannot provide an exact delivery date due to factors which may be beyond our control.
B) This includes but is not limited to; Carrier Vehicle Breakdowns, Road Traffic Accidents, Traffic Congestion and Adverse Weather Conditions. Refunds based on failure to deliver on time will not be processed.
E8) We may also ship products to you in more than one consignment and if this issue does occur, we will first seek your approval. There may additional delivery costs for this service, and if this is the case, you will be notified of additional costs before the order is processed
E9) Any discrepancies in relation to your product(s) must be reported to us immediately and within a maximum of 48 hours of receipt of goods. We appreciate that on some occasions, discrepancies will not be discovered until after our trading hours as stated in Clause A2. If this is the case, we recommend that you inform us of the details of the discrepancy as soon as possible via email.
E10) We use multiple courier service, including but not limited to Royal Mail, Parcel Force, FedEx and UPS to deliver orders unless otherwise requested by the customer. We are happy to use other services. The cost of alternative and or additional courier services will be covered by the customer.
E11) We are not responsible for the failure to deliver to the destination if correct addresses are not provided by the customer. It is the customers responsibility to provide the correct shipping details. Orders will not be refunded by Awra Hijabs Ltd if incorrect information is provided at checkout.
E12) Customers based Internationally and in Europe may be liable to pay customs tax at their borders. This is not paid by Awra Hijabs Ltd. It is customer responsibility to ensure this fee is paid in order for their goods to be released by customs.
F. Other Information
F1) We recommend that you retain a copy of these terms and conditions for your own information.
F2) We further recommend that you retain any and all information in relation to your transaction for your information, as we may not have access to copies at a later stage.
F3) As a consumer you have the right (in addition to your other rights) to terminate the contract and receive a refund. It is important to note that in the interests of both health and safety, certain products sold on this website are non-refundable and non-exchangeable. Advice must be sought from Awra Hijabs Ltd before returning them.
F4) You must inform us in writing of your intent to terminate the contract within 7 (Seven) workings days, commencing from the day that the product(s) were delivered to you. These must be unused, unopened and in their original packaging.
You will be responsible for the cost of returning the product(s) to us.
F5) You must return the product(s) to us at your cost, and we strongly advise that the products(s) are adequately insured during any return journey.
G. IMPORTANT INFORMATION: PLEASE READ CAREFULLY
G1) You have the right to terminate this contract for no reason at all without penalty. It is important to note that if you have paid by credit or debit card and then wish to terminate the contract, any refund charges made by the card processing company
will be passed on to you and deducted from the total refund amount. We will advise you of any costs prior to processing the refund. We will only accept unwanted product(s) for a refund within 14 (fourteen) working days of delivery, provided that the product(s) are complete with all the relevant packaging, with label(s) attached (where applicable) and are in an unused and re-saleable condition.
For product(s) which have been returned to us and show signs of use and or wear, no refund will be issued and these product(s) will be returned to you. Unless otherwise agreed, you will be liable for the cost of redelivery.
G2) Delivery costs will not be refunded.
G3) You will be liable for any return delivery costs.
G4) If you wish to terminate this contract, please contact us via email.
G5) We reserve the right to change our registered office address, our trading address.
G6) We further reserve the right to amend these terms and conditions at any time without prior notification.
G7) International customers who fail to pay their customs charges and refuse delivery by our couriers for this reason, will automatically be fined £12 by Awra Hijabs Ltd for courier handling fees upon refunding their order.
H: Limitation and Liability - Force Majeure
H1) We will use all reasonable endeavours to carry out our obligations within a reasonable period but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of our obligations in relation to these terms and Conditions, if the delay or failure was due to any cause beyond our reasonable control. Without
prejudice to the generality of the foregoing, the following will be regarded as causes beyond our reasonable control which are listed below including but not restricted to the following:
· Act of God, explosion, flood, tempest, fire and or accident;
· War and or threat of war, sabotage, civil disturbance and or requisition;
· Acts, restrictions, regulations, bye-laws, prohibitions and or measures of any kind on the part of any governmental, parliamentary and or local authority;
· Import and or export regulations and or embargoes;
· Strikes, lock outs and or other industrial actions and or trade disputes;
· Difficulties in obtaining raw materials, labour, fuel, parts and or machinery;
· Power failure and or breakdown in machinery.
H2) Any other liability shall be limited to the price paid for the goods.
H3) We do not exclude our liability for fraud or for personal injury or for death, and we will not be liable to you for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the supply of goods other than as a result of a breach of an obligation arising under the Sale of Goods Act 1979 (as amended) and/or the Supply of Goods and Services Act 1973.
H4) Awra Hijabs Ltd do not accept any liability to damage of property and or for any personal injury based on the misuse of any products purchased from Awra Hijabs Ltd.